FAQ

SHIPPING, RETURNS, and MORE

 

Q: Do you accept returns or exchanges?

A: This isn't just a small business - it's a micro business run by one lady, and most products are created in mini-batches, so we don't offer returns, exchanges, or refunds. With that being said, if you receive a damaged item, please email hello@shoplabish.com and I'll try to make it right.

Q: How quickly will my order ship out?

A: Most products are created in mini-batches but same may be created on demand, so the order prep time may vary. The goal is to ship twice per week, on Tuesdays and Fridays. If you need something by a specific date, please email hello@shoplabish.com to see if we can accommodate.

Q: How long does it take for my order to arrive once shipped?

A: Lots of things can cause delays - weather, pandemics, you name it, but most items should arrive in 1 week (but plan for 2 weeks just for wiggle room!). If there is a holiday-specific item, I will specify the shipping cut-off to receive that item before the holiday in the item description. We can not be held responsible for late or lost packages.

Q: My order is missing - can you help?

A: Late or lost packages are a bummer, but unfortunately they do happen. Shoot me an email at hello@shoplabish.com if you need to check the status of your order.